There can be a variety of reasons first-time customers to Highland Motors might be anxious about bringing their car in to us. Here are three of the main concerns we hear from our loyal customers;
1) Some people ‘just don’t get cars’. For many people, their car is simply a means of getting from A to B. If it moves it’s working, if it doesn’t, something is wrong. Jargon talk, lack of understanding and lack of transparency can make customers feel like they are at risk of being ripped off. At Highland Motors you can be confident all our work will be done with your best interests at heart. You’ll know what’s happening and why every step of the way.
2) Some customer can be tight on cash. Major repairs and servicing can simply arrive at the wrong time. But, don’t worry! At Highland Motors you can talk to us about spreading the costs of our work over 6-month interest-free. We want to keep you on the road safely, even when times are tough. We see ourselves as having a critical role in supporting our customers stay safe.
3) They’ve had a bad experience. Some customers have unfortunately had experiences of bad workmanship with surprise charges and costs.
We aim to acknowledge these concerns from the outset by being completely open and honest in our estimates and work. If you don’t understand anything, tell us – we are more than happy to explain things to you.
We always ask permission before carrying out any services beyond what was requested.
Give us a call, chat with our team and let’s take it from there. You are in safe hands.